Are you looking for a WordPress helpdesk plugin for your website?
Providing great customer service is essential to a successful business. Customers are more likely to buy from you if they know they can count on you for help, whether through live support or using a chat plugin.
In this article, we’ve rounded up the best support and helpdesk plugins for WordPress. Check out the list below and choose the one that works best for you.
Help the scout
Help Scout provides a complete platform algeria phone number library that is simple to use, easy to manage, and offers a human touch. It is one of the leading helpdesk and customer support system plugins that also offers shared inboxes.
When you use this plugin, you’ll see three main elements: a support center, docs, and Beacon. The latter is an on-page helper that allows visitors to get answers to their questions without leaving your site or forums like bbPress.
Help Scout’s support tools are built for growing businesses focused on a better customer experience, rather than an enterprise-level company. You can start having conversations in minutes, with fewer clicks, and even manage the setup yourself without WP Support.
Key Features:
- Easy to use and customizable
- Customer Data and Reports
- E-commerce support
- Live Chat Support
- Integration of 50+ apps including social media and Slack
Start using Help Scout today
2. Heroic Inbox
Heroic Inbox lets you manage all what is an information system and what are its characteristics? of your customer emails and support tickets directly on your WordPress site, similar to the AJAX-based WSDesk. If you need customer support functionality, you’ll appreciate Heroic Inbox’s multi-inbox feature for sales, customer support, and partnerships.
Looking for easy access to customer metrics? This plugin pulls all the data about your customers into the sidebar next to your conversation. You’ll know key insights with just a click.
Heroic KB is also worth mentioning . It’s easy to use and provides a searchable knowledge base for your website so customers can easily find answers to their questions, and it’s also more secure than an open-source plugin.
Another feature, Collision Detection, will stop sending scheduled messages when an incoming message is detected. This allows the response to be updated or modified if the customer adds more information, and pairs well with the Saved Replies option for templated responses.
Key Features:
- Unlimited conversations
- Team Notes
- Draft responses
- Unlimited users
- Read receipts
- Autoresponders
- Ticket history
Start using Heroic Inbox today
3. Amazing support
Awesome Support is the best free WordPress helpdesk plugin. It triggers automatic emails on 6 important events, such as new tickets, answered tickets, or customer response. There’s also a smart agent add-on for even more sophisticated ticketing system routing.
Not to mention it’s easy to set up in under 5 minutes, you don’t need to know PHP. Awesome Support is GDPR-ready, works with Gutenberg, is mobile-responsive, and lets you add custom fields to your front-end support ticket forms.
If you are familiar with the WordPress admin UI, you will see that Awesome Support uses the same design with over 28 accessible add-ons and a Woocommerce integration.
Looking for the best price? It’s by far the only free helpdesk and support ticketing plugin that can come close to the features you’d get in a SAAS solution like Zendesk or Help Scout.
Key Features:
- Free Support Ticket Plugin
- WordPress UI Backend
- Email notifications
- Restricted access
- Sorting and filtering
- WooCommerce Integration
- Time control
- GDPR Ready
Get started with Awesome Support today
WPForms is the best form builder for WordPress , allowing you to quickly create a simple support ticket form. WPForms offers ready-made form templates and a drag-and-drop builder so you can customize your forms quickly.
Another great thing about WPForms is that, like SupportCandy, it allows you to set up notification emails whenever a support ticket is submitted. Additionally, you can allow users to upload screenshots of their issues with the File Upload addon.
Additionally, if you’re using another WordPress helpdesk plugin like Help Scout, you can integrate your support ticket form using a tool like Zapier. This plugin is best for setting up a simple customer helpdesk system on your WordPress site.
You can also use to create any type of form you need for your website, including contact forms , registration and login forms, booking forms , and more.
Key Features:
- Free version available at WordPress.org
- Ticket submission management
- Unlimited tickets for your support team
- CSS Shortcode and Widget Support
- Works with any WordPress theme
- File attachments
Get Started with Today
5. HelpDesk
HelpDesk is one of the most advanced help desk systems that allows you to manage all your customers in one place.
You can automate tasks and create canned responses to instantly respond to customer queries. This reduces the wait time until a team member can respond to the case.
This way, you can also create responses to end conversations, offer discounts, initiate refunds if they meet predefined requirements, and so on.
Another cool feature is that you can create contact forms with this plugin. This way, all your messages will be visible in your HelpDesk account. There is an automatic spam filter to keep out bots and other spam messages.
HelpDesk also comes with a dedicated WordPress plugin to seamlessly integrate the help desk system into your website.
Key Features:
- Simple setup
- All messages in one place
- Automatic spam screening
- Direct messages to designated teams
- Autoresponder for each message
- Collect specific data from your website visitors
Start using Help Desk today
6. freshdesk
Freshdesk is a popular WordPress helpdesk sault data plugin that streamlines your communication with customers. All of your customer interactions are located in a single WordPress dashboard, so your team can continue chatting without losing track of customer requests, similar to the benefits of using chatbots.