Convenience and flexibility are at What Do End User the heart lebanon telegram data of the EUS, equipping you with valuable resources and enabling you to offer users a wide variety of support channels:Offer real-time, around-the-clock services: live chat, email and toll-free phone options.
Jackie Barker, director, VMWare IT Academy
Embed generative AI-powered What Do End User help it applies to any center into the learning environment with Triage issues through a customized help desk with workflows that fit your needs.Understand trends and user satisfaction through a regular case review process.Get expert advice to help streamline and improve the user experience.Reduce wait times and make it easy for users to get the support they need, when they need it.Provide answers to FAQs at your organization through a custom self-serve portal.Help more users in less time by augmenting your help desk by adding access to a team of D2L experts.
What’s D2L Lumi Chat?
D2L Lumi Chat is a newly upgraded generative AI help tool seamlessly embedded within Brightspace, designed to be your first point of contact for support. It resolves 98% of interactions in under three minutes and offers immediate, 24/7 assistance on any device. What sets D2L Lumi Chat apart from competitors is its ability to tailor support to your unique needs. Whether you’re a learner, instructor or administrator, the tool delivers personalized assistance based on your role, site and preferred language. Learners receive resources specifically designed for them, while instructors access guidance relevant to their teaching needs. What Do End User
Beyond role-based support, D2L Lumi Chat can also answer frequently asked questions unique to your organization, such as inquiries about policies, financial aid or enrollment services. This reduces the volume of support tickets, speeds up response times, and enhances the overall support experience for everyone in your learning community. What Do End User
With D2L Lumi Chat, help is always just a click away—empowering b2b reviews your learners and educators to focus on what matters most: learning.