While you’re sleeping, a message like this can reach any customer who writes to your business’s WhatsApp: “Sorry, we’re currently out of business hours, but how can we help you? When we get back, we’ll respond to your request as soon as possible.” WhatsApp Business absence messages are like an assistant who will always work for you, buy telemarketing data so you should turn them into another sales and loyalty tool.
These types of WhatsApp Business absence messages have the advantage of being customizable, so you can inform your customers and potential customers of the reasons why you are not available and when you will be available.
That first contact is key! Learn more about away messages for WhatsApp.
How to set up your away messages for WhatsApp Business
Getting straight to the point, here are the steps you need to follow to set up away messages on your device:
- Go to WhatsApp Business settings.
- Select the “Business Tools” option.
- Click on the “Away Message” option and click on the “Activate” option.
- To define when it should be sent, you must select the option to edit WhatsApp Business absence messages , and then “schedule”. You have three alternatives:
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- All the time (applies in cases of vacations).
- On a specific date.
- During a rest schedule (nights and/or weekends).
- Determine which people will kindle pros and cons receive the away message by choosing the “recipient” option in the edit menu.
- All your contacts.
- Any user except your contacts.
- Everyone except users you select.
- A single contact.
- Write the absence message that you will leave as default.
Integrate a CRM into your WhatsApp and save yourself from many of these absence messages
With a multi-agent CRM with an integrated chatbot, ex mobile phone numbers you will never have to tell your customer that you are congest and that they have to wait in a long digital queue to be serv. Chatbots are designed to respond with a welcome message, resolve frequently ask questions and channel the most demanding requests.
When you start scaling and increasing the volume of potential clients, don’t hesitate to use Whaticket, a CRM that includes everything you need: chatbot, centralized inbox, multi-agent system, chat monitoring and more.